items will only be shipped when payment is reflecting in our bank account

PAYMENT OPTIONS:

You will be prompted to make payment by the following methods:

  • Credit Card– payments are securely processed.
  • Bank Transfer– you will receive an invoice by email with our bank details and we will dispatch your order within 24hours of your payment clearing
  • Snapscan
  • Gift Certificate– you can pay with a MADE IN PAARL COUPON

 HOW LONG DOES DELIVERY TAKE? 

Our aim is to deliver within 2 to 5 days. However, if the item you buy is not in stock or needs to be handmade or customised, lead times fall into place.

Make sure you understand the difference between Lead time/Dispatch time & Shipping or Shipping/Delivery time

  • LEAD TIME or Processing time: Time it takes for the product to get made or prepared for shipment
  • Dispatch time: date the package goes out for shipping
  • SHIPPING or Delivery: Time it takes to be couriered to your place of choice

If you need a certain item on a specific day, please send an email to hello@madeinpaarl.com and we’ll let you know what we can do.

 Orders can be couriered to the vast majority of South African addresses.

 We dispatch all orders unless otherwise stated Lead time or processing time within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing

Courier delivery takes 2 to 5 working days depending on the order’s destination.

Courier deliveries are made Monday to Friday between 9 am and 5 pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.

LATE DELIVERIES

Unforeseen circumstances e.g., adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

COST OF DELIVERY?

The delivery charge for courier delivery varies depending on where the order is going:

Destination Delivery Charge
Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.) R85 under 10 kg
Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward) R135 under 25 kg
Regional Areas e.g. Kenton-on-Sea R135 under 25 kg
Remote Areas e.g. remote farms, mines Not Offered

Our system will offer you the appropriate charge based on your delivery address during the checkout process.

 International Orders

At the moment we don’t export yet however we are looking into it and will let you know as soon as we are ready.